Returns & Refunds


Returning your order/item because you changed your mind

All purchases will be subject to our policy of 15 Days from purchase in original conditions with a receipt. 

Any items that are reduced by 50% or more are non-refundable and non-returnable. 

For hygiene reasons, we regret that Jewellery, Hats, Toiletries, Beauty, Duvets, Pillows, Hosiery & Briefs cannot be exchanged or returned. All returns are at the customers' expense.  This does not affect your statutory rights.

Please return items to:

FAO Returns
Eve & Ranshaw
1 Market Place,
LN11 9NT

Exchanging an item you bought online

If you bought the item online, you can simply place a new order for the item you want, and return the item you do not want.